Taking a break, moving to another site or stopping for good: either way, cancelling ought to be easy. Usually it is, as long as you know there are three separate steps. Skip one and you can get a surprise charge months later.

The three parts

  1. Stop anything that renews. Memberships, fan clubs, auto-refill.
  2. Close the account, so you can’t log in and nothing’s left running.
  3. Delete your data, if you want to. That means asking the site to erase personal information it doesn’t need anymore.

1. Stop the recurring payments

Log in and look under Settings, Billing, Membership or Subscriptions.

  • Site membership (Supporter, Ultimate, Premium and so on): click Cancel or switch off Auto-renew.
  • Fan clubs: each one is its own subscription. Cancel them one at a time, usually from your subscriptions list or from the performer’s room.
  • Auto-refill or auto-purchase: switch it off.
  • Saved cards: delete them.

Keep a screenshot or the confirmation email for each one.

2. Use up your tokens

Tokens left in an account are normally lost when it’s closed, and sites rarely refund unused ones. Spend them on a favorite performer, or make peace with losing them.

3. Close the account

Where to look on the big platforms:

  • Chaturbate: log in, then click Disable Account at the bottom of the home page. You can ask support to reactivate it within 120 days; after that it can’t be restored.
  • Stripchat: your Profile, then Settings, then the delete account option.
  • LiveJasmin: Account settings, then the option to close your account.
  • Flirt4Free: My Account. Closing usually means contacting support.
  • MyFreeCams: account settings, or ask support.
  • BongaCams: Profile settings, then delete account.

Menus get moved around now and then. If you haven’t found it in a minute or two, message support:

“Please close my account [username] and cancel all subscriptions. Please confirm in writing.”

4. Ask for your data to be deleted (optional)

Closing an account doesn’t always wipe everything. To have your personal data erased, send a deletion request to the privacy contact named in the site’s privacy policy. If you live in a state with a consumer privacy law (California, Virginia, Colorado and several more), you have a legal right to ask. Some records, payment history for instance, may be kept for legal reasons.

5. Watch your statements

Look over your card statement for the next billing cycle or two. If something gets charged after you cancelled, send support your confirmation email. Refund and chargeback policies covers what to do after that.

Belt and braces

Paid with a virtual card number? Delete it once you've cancelled. Used a prepaid card? Just don't top it up again. Either way, nothing new can be charged.

Just want a break?

Then you don’t have to close anything. Cancel the recurring payments, log out and take the site out of your bookmarks. Your account and tokens will still be there when you come back. Some sites can also put a temporary block on your account through support, if you’d like a hand sticking to the break. See setting a spending limit.